Terms of Use

Effective July 1, 2019
Last updated: February 3, 2026

Thank you for choosing Hotel Skeppsholmen a special thank you for taking the time to carefully read through our Terms of Use. We’d like to start by briefly explaining why we’ve created these Terms of Use. Our fundamental goal is to provide clear and easy-to-read

explain what role you and we play in this context
explain how you, as a hotel guest, and we, as a hotel, should manage our services so that we at Hotel Skeppsholmen deliver and continue to develop Sweden’s best hotel experience.
make sure you understand the terms and conditions that apply to your use of our services
show how we are constantly working to provide the best possible experience for our guests

Our goal is for you to feel confident in your choice of Hotel Skeppsholmen the services we provide after reading these terms and conditions. If you have any questions or concerns, please feel free to contact us. Thank you for your trust and for choosing Hotel Skeppsholmen!

Table of Contents

Introduction
Our Services
Reservation
Payment
Availability, security, and accuracy of services
Protection of Your Personal Information
Respect for other people's rights
Respect for Hotel Skeppsholmen
Links to third-party websites
Intellectual property rights
Responsibility
Change in Terms and Conditions
Miscellaneous
Contact and Support

1. Introduction

1.1 These Terms of Use (“the Terms of Use”) apply when you visit our website and when Hotel Skeppsholmen services related to hotel stays, conference bookings, and dining experiences (“the Services”or“our Services”).

1.2 The website www.hotelskeppsholmen.se and our services are operated and provided by Hotel Skeppsholmen (Corporate ID No. 556722-3069)

1.3 Our hotel is located at the following address:

Gröna gången 1, P.O. Box 1616

111 86 Stockholm

Sweden

1.4 To use our services, you must be at least 18 years old and otherwise legally capable of entering into a contract, and you must agree to be bound by the Terms of Use.

1.5 By using Hotel Skeppsholmen any of our other products or services linked to these terms and conditions, you agree to these terms of use.

2. Our Services

2.1 Hotel Skeppsholmen individuals and businesses the opportunity to enjoy unique experiences in the areas of hospitality, dining, meetings, and events at our five-star hotel, centrally located in the heart of Stockholm.

2.2 You are responsible for ensuring that you have the right to use the information, personal data, and, where applicable, login credentials that you provide through your use of our website and services. You are also responsible for all use of our services and for ensuring that your login credentials are protected against unauthorized access. Hotel Skeppsholmen therefore Hotel Skeppsholmen no responsibility for your use of the information you provide through our services.

2.3 Hotel Skeppsholmen in the future offer new solutions as part of our services. These solutions may be subject to specific terms and conditions. If you, as a user, wish to activate or otherwise make use of these solutions, you must, where applicable, accept the specific terms and conditions that apply to each solution.

2.4 Hotel Skeppsholmen its partners may send targeted offers to hotel guests and other users of our services, via email or by other means. If you do not wish to receive targeted offers, you may notify Hotel Skeppsholmen in writing. For more information on this, please see our Privacy Policy.

3. Reservation

3.1 When booking a hotel room, you and we at Hotel Skeppsholmen on the terms and conditions of your stay. These terms and conditions are set forth in these Terms of Use and in your booking confirmation. Special rules apply to bookings for meetings, events, and the restaurant.

3.2 Hotel room reservations made through our website are processed via a third-party solution provided by AZDS Interactive Group / Sabre Hospitality Solutions and their booking engine, SynXis. By completing a reservation through SynXis, you agree to SynXis’s terms of use as well as SynXis’s specific terms and conditions for your reservation, if applicable. As part of the booking process, you also have the option to create an account and save information for future bookings.

We at Hotel Skeppsholmen therefore Hotel Skeppsholmen that you carefully review the terms and conditions that apply to bookings made through SynXis.

3.3 Your reservation is binding once it has been confirmed and you have received a reservation number. In most cases, confirmation and the reservation number are provided in writing, but depending on the circumstances, they may also be communicated verbally.

3.4 To book a hotel room at Hotel Skeppsholmen , you Hotel Skeppsholmen be at least 18 years old. If you are over 18 and sharing a hotel room with a minor, you are fully responsible for the minor’s use of the hotel room and our services in general. For more information about booking hotel rooms, please contact our reservations department.

3.5 For hotel stays, our check-in and check-out times vary depending on the reservation and room type. In most cases, these times are provided on our website and in your booking confirmation. For up-to-date information regarding your reservation, please contact our reservations department.

3.6 Reservations must be canceled by 6:00 p.m. (local time) one day prior to arrival to avoid being charged the total amount for the first night of your reservation, including tax. In the event that you do not show up for your reservation, a “no-show fee” equal to the total amount for the first night of your reservation, including tax, will be charged.

3.7 Hotel Skeppsholmen a limited number of pet-friendly rooms. We can only accommodate pets if you have made a prior reservation and received confirmation that we have rooms available. For more information, please contact our customer service.

4. Payment

4.1 When you book our services via our website, by phone, or in person at our hotel, you can choose to pay by debit card, credit card, or invoice. Purchases made via invoice are managed by Klarna, and this service is available only to business customers who have entered into a separate agreement with Hotel Skeppsholmen. When paying by debit or credit card, Adyen B.V. handles all bank transactions related to our services by verifying that your card is valid for the purchase directly with your bank. Your card details are transmitted directly to your bank via Adyen’s system, and we at Hotel Skeppsholmen therefore Hotel Skeppsholmen not Hotel Skeppsholmen any debit or credit card numbers ourselves.

4.2 If you choose to pay for our services by debit or credit card, you can use cards issued by Visa, American Express, MasterCard, Diners, and Euro Card. Your card details are sent directly to your bank and cannot be read or accessed by anyone other than your bank. All communication related to payment is encrypted using the industry-standard SSL (Secure Socket Layer) for secure transmission over the Internet.

4.3. In addition to the provisions of Section 4.2, Hotel Skeppsholmen is not obligated to accept any payment or credit cards, checks, vouchers, cash, or foreign currency other than payment in Swedish kronor, unless the hotel has specifically offered to do so.

4.4 Your payment is processed by Adyen using secure encryption and in accordance with strict banking standards, known as PCI DSS (Payment Card Industry Data Security Standard). Some purchases of our services may also be subject to 3D Secure (Verified by Visa and MasterCard SecureCode), provided that this security mechanism is enabled on your debit or credit card.

4.5 At Hotel Skeppsholmen , we Hotel Skeppsholmen not Hotel Skeppsholmen any additional fees for card payments. However, your bank may charge an additional fee depending on the type of card and the bank. If we have not received payment after you submit your reservation, the reservation may be automatically canceled.

5. Availability, security, and accuracy of the services

5.1 Although we strive to ensure that our website is always available, we cannot be held liable if, for any reason, the website is unavailable. We therefore cannot guarantee that your access to the website will be uninterrupted or error-free. In addition, we may occasionally need to perform repairs and maintenance on the website, which may affect its availability and functionality.

5.2 Access to the website may be suspended at any time for you personally, as well as for all other users, either temporarily or permanently and without prior notice. We may also impose restrictions on the use of any part of our services without having to notify you in advance or provide a reason for imposing such restrictions.

6. Protection of Your Personal Information

Your privacy is important to us. You can learn more about how we handle your information when you use our services by reading our Privacy Policy.

7. Respect for the rights of others

Part of our commitment to providing Sweden’s best hotel experience is ensuring that all our guests feel completely safe in all interactions with our hotel, which naturally includes our website. Therefore, you may not use our website or otherwise utilize our services in a manner that:

infringes or violates another person’s right of publicity, privacy, copyright, trademark, or other intellectual property right.
is fraudulent, criminal, or illegal;
may be obscene, inappropriate, pornographic, vulgar, offensive, racist, sexist, discriminatory, insulting, derogatory, harmful, harassing, intimidating, disturbing, malicious, or threatening
portrays another person or misrepresents a relationship with another person;
includes the use, dissemination, or transmission of viruses or similar programs intended to damage, disrupt, interfere with, or take control of systems, data, or personal information.
use trademarks, logos, designs, photographs, instructional videos, or other materials used in our services.
copy, archive, download, upload, distribute, transmit, perform, display, make available, or otherwise use any part of our services or the content of our services beyond what is specified in these Terms of Use.
use the Services, any tools provided by the Services, or any content within the Services for any commercial purpose Hotel Skeppsholmen the prior written consent of Hotel Skeppsholmen .
damages, costs, or expenses
loss of actual or expected profits
lost business
wasted time

8. Respect for Hotel Skeppsholmen we do our utmost to respect you and all other hotel guests, we would appreciate it if you would also respect Hotel Skeppsholmen . By accepting these Terms of Use, you hereby agree that you will not:

use trademarks, logos, designs, photographs, instructional videos, or other materials used in our services.
copy, archive, download, upload, distribute, transmit, perform, display, make available, or otherwise use any part of our services or the content of our services beyond what is specified in these Terms of Use.
use the Services, any tools provided by the Services, or any content within the Services for any commercial purpose Hotel Skeppsholmen the prior written consent of Hotel Skeppsholmen .

8.1 Photography and Filming
Photography and filming conducted on the premises of Hotel Skeppsholmen may not be used for commercial purposes without Hotel Skeppsholmen’s prior written approval. “Commercial purposes” include, among other things, use in marketing, advertising, social media, press materials, or other contexts that may be perceived as marketing or business-related. Unauthorized use may result in claims for compensation or other legal action.

9. Links to Third-Party Websites We assume no responsibility for the content of any website we link to via our website or social media. For more information on how these websites handle your use of their services and your personal data, we recommend that you carefully review their own terms of use and privacy policies.

10. Intellectual Property Rights

10.1 Unless otherwise stated, all content on the website is owned by Hotel Skeppsholmen .

10.2 The content of this website is protected in all respects by copyright, trademark law, and other intellectual property laws. Users are not granted the right at any time to use the content of this website in any manner other than in accordance with the Terms of Use.

10.3 Unless otherwise specified, the reproduction, publication, adaptation, transmission, storage, or other use of the content on the website or of any other material provided or communicated in any way through our services requires the Hotel Skeppsholmen written consent of Hotel Skeppsholmen .

10.4 The use of trademarks and logos appearing on the website also requires the prior written consent of Hotel Skeppsholmen , where applicable, another relevant rights holder.

11. Liability 11 .1 Hotel Skeppsholmen the right to deny a person access to our services at any time if that person violates the Terms of Use or otherwise uses the services in a manner that could cause harm to Hotel Skeppsholmen a third party.

11.2 Hotel Skeppsholmen for all information presented to be accurate and as up-to-date as possible. However, Hotel Skeppsholmen guarantee the availability, reliability, or accuracy of the information presented in connection with our services. Hotel Skeppsholmen therefore Hotel Skeppsholmen the right to change and correct prices on all orders, including final purchases. If a price is incorrect, this may cause Hotel Skeppsholmen cancel the purchase and refund the amount in question in the best possible manner. This may be done at any time. Consequently, all liability for both direct and indirect damage caused by the use of the website or information provided by the website is excluded, unless otherwise required by mandatory law.

11.3 Hotel Skeppsholmen not be liable for any financial or other decisions you make based on your use of our services, or for any services or goods you choose to purchase from independent third parties or Hotel Skeppsholmen . Hotel Skeppsholmen also not be held liable for any direct or indirect losses or consequential damages, including but not limited to, among other things,

12. Changes to the Terms and Conditions

Hotel Skeppsholmen the right to make improvements, changes, additions, or remove information from the website without prior notice. Furthermore, we at Hotel Skeppsholmen to make changes to these terms of use. By continuing to use the website after such changes have been published, you accept the changes.

13. Miscellaneous

13.1 Hotel Skeppsholmen the right to assign its rights and obligations under these Terms and Conditions. Users of the services are not permitted to assign their rights and obligations. Furthermore, Hotel Skeppsholmen reserves Hotel Skeppsholmen to engage subcontractors to fulfill its obligations.

13.2 Any dispute arising from these Terms of Use or your use of our services shall be resolved in a Swedish court and in accordance with Swedish law.

14. Contact and Support You can contact Hotel Skeppsholmen at any time Hotel Skeppsholmen address any issues related to your stay at our hotel. Support for your inquiry can be provided by phone, email, or in person at the hotel reception desk. Our contact information is listed below:

Hotel Skeppsholmen gången 1, P.O. Box 1616

111 86 Stockholm

Sweden

Phone number: +46 8 - 407 23 00 WhatsApp: +46 722 004 706. Email: info@hotelskeppsholmen.se